of Ollywell.com

Welcome to Ollywell Shop!

Before you start shopping, please read these Terms and Conditions, which define the rules for using the Shop and concluding distance selling contracts. The Terms and Conditions contain information about ordering methods, payments, deliveries, as well as complaints and returns.

The owner of the shop is Nutraway sp.z o.o. with its registered office in Łódź, ul. Prezydenta Gabriela Narutowicza 40/1, 90-135 Łódź, Poland, Tax ID: PL7252316522.

If you wish to contact us regarding any matter, please write to: help@ollywell.com or call +48 22 506 40 59

We wish you a pleasant shopping experience!

Glossary of Terms

CONTACT FORM AND CHAT – a form and chat available in the Online Shop enabling contact with the Seller via the Online Shop.

NEWSLETTER REGISTRATION FORM – a form available in the Online Shop enabling subscription to a newsletter provided by the Seller.

REVIEW FORM – a form available in the Online Shop or provided by our partners enabling posting opinions about the Seller's Products.

ORDER FORM – a form available in the Online Shop enabling the placement of an Order.

CUSTOMER – an entity for which services may be/are provided electronically or which intends to conclude/has concluded a sales contract with the Seller.

CONSUMER – a natural person performing a legal transaction not directly related to his or her business or professional activity. A Consumer is also considered to be a natural person running a sole proprietorship concluding a Sales Agreement directly related to the conducted business activity if it does not have a professional character for him or her, resulting in particular from the subject of the business activity performed.

CUSTOMER ACCOUNT – a database marked with an individual name (login) and password provided by the Customer, containing the Customer's data used, among others, to supervise the placed orders, settlement data, and preferences regarding selected functionalities of the Shop.

NEWSLETTER – a service provided by the Seller via e-mail, enabling Customers to receive cyclical information about Products, news, and promotions of the Seller, which may also contain specific digital content.

ENTREPRENEUR – an Entrepreneur is a natural person, legal person, or an organizational unit that is not a legal person, which is granted legal capacity by a separate act, conducting business activity.

TERMS AND CONDITIONS - these terms and conditions covering the conditions of using the Online Shop as part of the provision of electronic services and the general conditions of sales made between the Customer and the Seller running the Online Shop.

SHOP - the Seller's Online Shop available at the internet address https://ollywell.com/. The Online Shop sells dietary supplements based on extract from dried fruiting bodies of vital mushrooms.

SELLER - Nutraway sp.z o.o. with its registered office in Łódź, ul. Prezydenta Gabriela Narutowicza 40/1, 90-135 Łódź, Poland, REGON: 521202476, Tax ID: PL7252316522, email address: help@ollywell.com.

PRODUCT – an item presented in the Online Shop that may be the subject of a sales contract between the Customer and the Seller. Products sold in the Shop also include digital content (language packages) and goods with digital elements.

DIGITAL CONTENT - data produced and supplied to the Customer in digital form (e.g., Ebook, audiobook, Video).

DIGITAL CONTENT DELIVERY AGREEMENT - a contract for the sale of Digital Content concluded or to be concluded between the Customer and the Seller via the Online Shop.

SALES AGREEMENT - means a sales agreement on the terms specified in the Terms and Conditions and relevant provisions of law between the Customer and the Seller.

PLACING AN ORDER - means the submission by the Customer of an offer to Conclude a Sales Agreement for Products that are the subject of the order, specifying in particular the type and number of Products. An Order may be placed after accepting these Terms and Conditions.

CONCLUSION OF A SALES AGREEMENT - a declaration of will constituting the conclusion of a Product sales agreement between the Customer and the Seller, specifying in particular the price, type, and quantity of the Product. The Sales Agreement is concluded through Confirmation by the Seller of receipt of the Order and sending an e-mail message indicating that the Order has been accepted for processing (i.e., acceptance of the offer submitted by the Customer).

SERVICES PROVIDED ELECTRONICALLY

1. Conditions for Providing Services Electronically

1.1. The provision of services electronically by the Seller is free, voluntary, and available 7 days a week, 24 hours a day.

1.2. The agreement for the provision of electronic services consisting of sending the Newsletter and maintaining the Customer Account is concluded for an indefinite period.

1.3. The agreement for the provision of electronic services consisting of providing a communication process through the Contact Form and chat, as well as providing a Form for posting opinions about the Shop or Products, is one-time and expires at the moment of performing individual activities.

1.4. The Seller reserves the possibility of temporary or permanent suspension of the provision of individual services provided electronically.

1.5. Reading and accepting these Terms and Conditions and the Privacy Policy is a condition for concluding an agreement for the provision of services electronically. Acceptance of the Terms and Conditions and the Privacy Policy should be confirmed by checking the appropriate check-box placed during the process of concluding agreements for the provision of services electronically.

1.6. The Newsletter service consists of the Seller sending, to the Customer's e-mail address, a message containing information about the Seller's Products or services. The Newsletter is sent only to Customers who have made a voluntary subscription. At the moment of the Customer's subscription to the Newsletter, an agreement is concluded for the provision of electronic services consisting of sending the Newsletter. The Customer may at any time unsubscribe from the Newsletter by unsubscribing via the link found in each message containing the newsletter.

1.7. To create an Account in the Online Shop, the Customer must register through the registration form available on the Online Shop website or during the Order placement process. For Account registration, it is necessary to provide basic contact information and an e-mail address; the lack of this information results in refusal to provide the service electronically. After approving the registration form, the Customer is informed about the creation of an account at the e-mail address provided by him or her, at which point his or her Account will be created. This moment constitutes the conclusion of an agreement for the provision of electronic services consisting of maintaining an Account in the Online Shop. Creating and using an Account is optional, voluntary, and free. For Customers with whom an agreement for the provision of electronic services consisting of maintaining an Account in the Online Shop has been concluded, the Seller may conduct sales of products as part of various sales campaigns limited in time and quantity. Both the quantity of available products and the duration are given individually for each campaign.

1.8. The Seller on the Online Shop website provides a Contact Form and/or chat. The Customer may use the Contact Form and/or chat to send a message to the Seller. Using the Contact Form requires providing basic contact information and an e-mail address. After confirming the Contact Form or sending the first message via chat, an agreement is concluded for the provision of electronic services consisting of enabling the communication process through the Contact Form and/or chat.

1.9. The Seller on the subpages of Products available in the Online Shop provides a Review Form. The Seller may also send a Review Form in the form of a link directing to the website of external entities. The Customer fills in the Review Form with the content of an individual and subjective opinion about the Seller's Products. By approving the content of the opinion, the Customer confirms that the opinion was created based on his or her individual experience resulting from the use of the Products. By posting the content of the opinion, the Customer makes a voluntary dissemination of its content and bears all the consequences of such sharing. The posted content does not express the views of the Seller and should not be identified with his activity. The Seller is not a content provider but only an entity that provides appropriate IT resources for this purpose. The agreement for the provision of electronic services consisting of enabling the posting of opinions is concluded at the moment of approval by the Customer of the content entered into the Form for posting opinions.

1.10. The Customer formulates an opinion about individual and subjective content. By posting the content of the opinion, the Customer makes a voluntary dissemination of its content and bears all the consequences of such sharing. The posted content does not express the views of the Seller. The Seller reserves the right to report violations in the service publishing opinions or remove Opinions in the case when they:

• contain advertising content or other content of a commercial nature;
• contain links to other websites, services not belonging to the Seller, in particular competitive online shops or websites that violate the law;
• contain personal data, contact information, email addresses, etc., which cannot be legally made available to the public;
• violate patent rights, copyrights, trade secrets, and other intellectual property rights;
• contain content commonly considered vulgar, offensive to others, promoting violence, offensive to religious feelings or good customs;
• contain content that is detrimental to the Seller or other Customers, violate the good name of the Seller, violate the good image of the Online Shop brand, violate the provisions of these Terms and Conditions;
• are a copy of opinions in whole or in part of other Customers, manufacturer, or contain fragments of content from different sources.

1.11. The Customer may submit opinions about the Seller's Products via the Trustpilot platform, operated by Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K.

1.12. In the case of submitting an opinion about a Product via the Trustpilot platform, the Seller has no possibility to verify it. Detailed information regarding the rules and conditions of using the platform is available at link.

1.13. The Seller is entitled to block the Customer's access to services provided electronically in the event that the Customer acts to the detriment of the Seller or other Customers, violates the good name of the Seller, violates the good image of the Online Shop brand, violates the law or provisions of the Terms and Conditions, and also when blocking access to services provided electronically is justified for security reasons. In the event that the Customer or another third party believes that the content published on the Shop website violates their rights, good customs, personal goods, morality, beliefs, feelings, principles of fair competition, know-how, trade secret, they shall immediately notify the Seller of the potential violation. Upon notification of a potential violation, the Seller shall take immediate action to remove content causing the violation from the Online Shop website. A Shop user who has objections regarding the published content of comments submits his or her comments directly to the Seller at: help@ollywell.com

2. Technical Requirements Necessary for Cooperation with the IT System Used by the Seller

2.1. The Seller will make efforts to ensure that the use of the Online Shop is possible with all popular web browsers, operating systems (including mobile ones), and regardless of the method of internet connection.

2.2. In order to place an Order in the Online Shop and to use other services provided electronically by the Seller, it is necessary for the Customer to have an active e-mail account.

3. Complaints Regarding the Provision of Electronic Services

3.1. The Seller takes the necessary actions for the proper and fully correct operation of the Online Shop to the extent resulting from current technical knowledge and undertakes to remove any irregularities reported by Customers. Complaints related to the provision of electronic services via the Online Shop may be submitted by the Customer by sending an e-mail to the email address help@ollywell.com, using the Contact Form and chat, or by phone.

3.2. The Seller will respond to the complaint without delay, no later than within 14 days. The reply to the complaint is sent to the e-mail address provided by the Customer.

SALES

4. Conditions for Concluding a Sales Agreement

4.1. All information about Products given on the Online Shop website does not constitute an offer within the meaning of Article 66 of the Civil Code of April 23, 1964.

4.2. The prices of Products shown on the Online Shop website are given in Euro (EUR) and include VAT.

4.3. The prices do not include shipping costs, which are shown during the Order placement and additionally confirmed in the order summary.

4.4. The prices of Products do not include other taxes and fees such as shipping charges or customs duties. The obligation to pay such taxes rests with the Customer, unless absolutely binding legal provisions impose this obligation on the Seller.

4.5. Detailed terms of payment and provision of Products purchased as part of other forms of sales (e.g., installment payment, subscription) are included in the Platform Terms and Conditions available on the platform (if active).

4.6. Orders can be placed via the Online Shop using the Order Form, by phone, and at the e-mail address: help@ollywell.com.

4.7. After reviewing and accepting the content of the Order, the Seller confirms receipt of the Order placed by the Customer. Confirmation of receipt is made by sending an e-mail message indicating that the Order has been accepted for processing and has the status "Confirmed". The confirmation contains all essential elements of the order (list of Products with their names, price, and Customer data).

4.8. Upon receipt by the Customer of an e-mail confirming the acceptance of the Order for processing, a Sales Agreement is concluded between the Customer and the Seller, which is valid until the fulfillment of obligations by each party - not excluding the provisions and rules regarding withdrawal from the agreement and liability for non-compliance of the Product with the agreement.

4.9. The validity period of the placed order is 14 days. If during this time the Customer does not collect the order, does not pay for it, does not receive a positive credit decision, or the Shop cannot contact the Customer to fulfill the order – the Shop will cancel the order.

4.10. Ownership of the purchased Product passes to the Customer at the moment of crediting the Seller's account with the full transaction price (Product price along with possible shipping costs and other services offered by the Seller).

4.11. Entrepreneurs wishing to receive a VAT invoice for the order are obliged to provide data enabling its issuance, in particular the Tax ID number. If the sale to an Entrepreneur is to be documented with a fiscal receipt, failure to provide the Tax ID number when placing an order will result in the inability to later issue a VAT Invoice to the Entrepreneur.

4.12. After completing the sale, the Seller may conduct satisfaction surveys regarding the sales process service. For this purpose, the Seller may provide the Customer with a Form for posting opinions about the shop or a satisfaction survey. The Form may be created by the Seller or external service providers.

5. Delivery Methods

5.1. Delivery of ordered Products takes place by courier shipment via DPD or through another postal operator. Detailed information regarding deliveries is available on the shop's subpage "Shipping and payment".

5.2. The Customer selects the delivery method during Order placement.

5.3. Delivery costs are indicated during Order placement. They depend on the type of product and the delivery method selected by the Customer.

5.4. In the case of the Customer choosing the payment method by bank transfer or electronic payment, the order processing time is counted from the moment of crediting the payment to the Seller's bank account or settlement account of payment intermediaries until the moment of completing and sending the Products.

5.5. In the case of the Customer choosing the "cash on delivery" payment method, the order processing time is counted from the moment of Concluding the sales agreement in accordance with the terms of these Terms and Conditions until the moment of completing and sending the Product.

5.6. The Seller reserves the possibility of excluding or changing individual forms of product delivery.

5.7. The delivery time of the Product depends on the delivery method selected by the Customer and is counted from the moment of handing over the Product to the courier company.

5.8. After the delivery of the package to the destination, the Customer should check the condition of the package before receiving it from the carrier. If before the release of the package it turns out that it has suffered damage or impairment, the carrier is obliged to immediately establish the condition of the package and the circumstances of the damage in a protocol. The carrier also performs these activities at the request of the addressee of the package (Customer) if he or she finds that the package is damaged.

6. Payment Methods

6.1. The Seller provides payment methods, which are indicated in the "Shipping and Payment" tab.

6.2. The Seller may offer installment sales of the Product. After selecting the purchase of a product in the installment model, the Customer receives for acceptance a repayment schedule and payment terms.

6.3. The Seller reserves that the indicated payment methods may be modified, temporarily disabled, or replaced with others.

6.4. Complaints resulting from non-performance or improper performance of payment service should be directed to the appropriate payment intermediary directly to the e-mail address, using the contact form or by phone - in accordance with the regulations for the provision of services in the field of electronic payments of the given settlement agent.

6.5. The Customer allows for the electronic transmission of receipts, invoices, or other legally provided proof of purchase.

7. Right to Withdraw from the Agreement

7.1. A Consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days.

7.2. The deadline to withdraw from the Sales Agreement expires after 14 days from the day on which the Consumer took possession of the Product or on which a third party other than the carrier and indicated by the Consumer took possession of the Product.

7.3. In the case of Agreements for the supply of digital content, the deadline for withdrawal from the agreement is 14 days from the date of downloading the Digital Content by the Consumer. The right to withdraw from the agreement is not available if the Seller, with the express and prior consent of the Consumer, fully performed the service, and the Consumer was informed and acknowledged before the commencement of the service that after the Seller fulfills the service, he or she will lose the right to withdraw from the agreement.

7.4. To exercise the right to withdraw from the agreement, the Consumer must inform the Seller of his or her decision to withdraw from the agreement by means of an unequivocal statement to the Seller's e-mail address help@ollywell.com or by using the withdrawal form available on the Seller's website.

7.5. In the case of withdrawal from the agreement, the Seller shall return to the Consumer all payments received, including the costs of the cheapest method of delivering the product (in the case of the possibility of choosing free shipping, the cost of delivery is not refundable). The refund shall be made without delay, and in any case no later than 14 days from the day on which the Consumer informed the Seller of the decision to exercise the right of withdrawal from this agreement, subject to the provision contained in sec. 7.6 below.

7.6. The refund will be made using the same payment methods that were used by the Consumer in the original transaction unless the Consumer has agreed to another solution.

7.7. The Seller reserves the right to withhold the refund until receipt of the Product.

7.8. The purchased Product should be returned to the address provided by the Seller. The Consumer bears the costs of returning the item to the Seller.

7.9. The right to withdraw from the agreement by the Consumer is excluded in the case when the subject of the sale is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or for hygienic reasons, if the package was opened after delivery.

7.10. As an exception, the Seller may allow Customers who do not enjoy consumer rights to return the Product within a period not longer than 14 days from the day of receiving the order. Before exercising this right, a Customer who is not a Consumer is obliged to contact the Shop (by phone or e-mail) to establish the terms of return. In case of acceptance of the return terms by the Parties, the Customer who is not a Consumer sends back the subject of sale, observing the following conditions:

• the product should be sent back in the original, sealed packaging;
• the product should be complete, undamaged, with no signs of use;
• the product should be accompanied by a completed return form with a declaration of withdrawal from the agreement.

7.11. In each case of withdrawal from the agreement and return of the Product, the Customer is obliged to attach a complete set of original sales documents (e.g., Receipt, invoice).

7.12. If the received product has damage arising independently of the Customer, it is necessary to confirm them with a damage protocol or in the form of photographs. This protocol should be drawn up upon receipt (in the case when the package packaging is damaged - visible damage) or within the next 7 days counted from the day of receipt (in the case when the package packaging is not damaged - hidden damage). At the same time, the customer should inform the shop about this fact by e-mail (return@ollywell.com), and also attach the damage protocol or photographs to the documents related to the withdrawal.

7.13. The returned Product must be complete, must not show signs of use, and should have the original, undamaged, sealed manufacturer's packaging. The returned Product should be accompanied by the original sales document and a completed and signed product return form. The Buyer is obliged to properly secure the returned goods to prevent damage during transport. If the delivered goods are incomplete or show signs of use, going beyond the ordinary management of the item, the Seller reserves the right to claim compensation from the Buyer, to the extent permitted by applicable law.

7.14. The provisions of this section also apply to Entrepreneurs with consumer rights. The Seller reserves that withdrawal from the sales agreement made by an Entrepreneur with consumer rights may be subject to additional verification through analysis of statements of the Entrepreneur with consumer rights made during the order placement and/or analysis of entry in the relevant business activity register.

8. Product Complaint

8.1. The Seller is obliged to deliver to the Consumer a Product consistent with the agreement and free from legal defects.

8.2. In terms of deadlines and rights of the Consumer and the Seller, the general provisions of law regarding Product complaints specified in the consumer rights act apply.

8.3. The Seller is exempt from liability for non-compliance of the Product with the agreement if the description, type, quantity, completeness, physical characteristics, and purpose of the Product is consistent with the description on the Seller's website.

8.4. If the Product is not in accordance with the agreement, the Consumer may request repair or replacement of the Product.

8.5. If bringing the Product into conformity with the agreement is impossible or would require excessive costs on the part of the Seller, the Seller may, instead of the repair of the Product proposed by the Consumer, replace the Product or instead of replacing the Product make its repair.

8.6. When assessing the excessiveness of costs, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Product with the agreement, the value of the Product, as well as excessive inconvenience for the Consumer arising from the change in the method of bringing the Product into conformity with the agreement.

8.7. The Consumer may submit a declaration of price reduction or withdrawal from the agreement in the event that:

• The Seller refused to bring or did not bring the Product into conformity with the agreement;
• the lack of conformity of the Product with the agreement is so significant that it justifies a price reduction or withdrawal from the agreement without first using the remedies specified in sec. 8.4 above;
• from the Seller's statement or the circumstances of the case, it appears that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without excessive inconvenience for the Consumer.

8.8. The Consumer cannot exercise the right to withdraw from the agreement as part of a Product complaint if the non-compliance of the Product with the agreement is insignificant.

8.9. In the case of replacement or repair of the Product, the Consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect the Product at his own expense.

8.10. In the case of withdrawal from the agreement, the Consumer independently returns the Product to the Seller at his expense.

8.11. Small differences in the external appearance of the Product issued to the Consumer compared to the appearance of the Product (including the same type) presented in graphical form in the Online Shop, which may result from different settings of the Consumer's monitor, lighting conditions, etc. factors related only to the use of the Internet for making purchases, do not constitute grounds for a complaint.

8.12. The notification of defectiveness of the Product should contain: the Consumer's name and surname, the date of purchase of the Product, the type of non-compliance detected along with a description of what it consists of, if possible a photo of the claimed Product, the date of detection of non-compliance of the Product with the agreement, and a request for bringing the Product to a state consistent with the agreement. The notification should be made by sending an e-mail to the address return@ollywell.com.

8.13. The Seller will respond to the Consumer's request without undue delay and without excessive inconvenience for the Consumer, but no later than within 14 days from the date of receipt of the notification of defectiveness of the Product from the Consumer.

8.14. After considering the complaint (both positive and negative), the Seller sends the Product at his own expense directly to the Consumer. If the Product is not collected by the Consumer and is returned to the Seller's headquarters, the Seller contacts the Consumer by phone or at the e-mail address provided in the complaint notification, informing him or her of the possibility of personal Product collection or the possibility of re-sending at the Consumer's expense. The Consumer has 30 days to collect the returned Product or to submit a declaration of re-shipment. After exceeding this period, the returned Product is sent to the Seller's logistics facility, which is entitled to charge the Consumer with storage costs, and in the case of lack of storage space, to utilize the Product at the Consumer's cost and risk. In the case of utilization, the Seller returns to the Consumer the purchase price, deducting the cost of storage and utilization.

8.15. The Seller is liable for the lack of conformity of the Product with the agreement existing at the time of its delivery and revealed within two years from that moment, unless the Product's expiry date specified by the Seller is longer.

9. Digital Content Complaint

9.1. In the case of Agreements for the delivery of digital content, the provisions of the Terms and Conditions specified in sec. 8 apply accordingly, subject to the differences indicated below.

9.2. Digital Content, in order to be considered in accordance with the agreement, must:

• be suitable for the purposes for which Digital Content of this type is normally used, taking into account applicable laws, technical standards, or good practices;
• occur in such quantity and have such features, including functionality, compatibility, accessibility, continuity, and security, as are typical for Digital Content of this type and which the Consumer can reasonably expect.

9.3. The Seller informs the Consumer about updates, including those concerning security, necessary to maintain the compliance of Digital Content with the agreement and delivers them to the Consumer for a time reasonably expected by the Consumer, taking into account the type of Digital Content, and in the case of Digital Content delivered continuously - for the time specified in the agreement for the delivery of Digital Content.

9.4. The Seller is not responsible for the non-compliance of Digital Content with the agreement if he informed the Consumer about the update and the consequences of not installing it, and the Consumer did not install the updates provided to him within a reasonable time.

9.5. The Seller is liable for the non-compliance with the agreement of Digital Content delivered once, which existed at the time of their delivery and was revealed within two years from that moment.

9.6. If the Digital Content is not in accordance with the agreement, the Consumer may request that the Digital Content be brought into conformity with the agreement.

9.7. The Seller may refuse to bring the Digital Content into conformity with the agreement if it is impossible or would require excessive costs for the Seller.

9.8. The Consumer may submit a declaration of price reduction or withdrawal from the agreement in the event that:

• bringing the Digital Content into conformity with the agreement is impossible or requires excessive costs;
• despite the Consumer's request, the Seller did not bring the Digital Content into conformity with the agreement;
• lack of conformity of Digital Content with the agreement occurs, despite the Seller having tried to bring the Digital Content into conformity with the agreement;
• the lack of conformity of the Digital Content or with the agreement is so significant that it justifies a price reduction or withdrawal from the agreement without first using the remedies specified in sec. 9.6 above;
• from the Seller's statement or the circumstances of the case, it appears that the Seller will not bring the Digital Content into conformity with the agreement within a reasonable time or without excessive inconvenience for the Consumer.

9.9. In the case of withdrawal from the agreement for the delivery of Digital Content, the Consumer is obliged to stop using this Digital Content and sharing it with third parties.

9.10. In the case when payment for Digital Content was made through the provision of personal data, upon withdrawal from the agreement by the Consumer, the Seller will immediately delete the Consumer's data transferred in connection with the delivery of Digital Content (to the extent they were used as a means of payment for Digital Content).

10. Modifications of the Seller's Liability in Terms of Sales to Entrepreneurs

10.1. Withdrawal from the agreement by the Entrepreneur is possible only in a situation when the defect of the Product is significant and deprives the Product of its functionality. The Entrepreneur is obliged to examine the Product immediately after its receipt.

10.2. At the moment of handing over the Products that are the subject of the Sales Agreement to the carrier, the benefits and burdens associated with the Products, as well as the risk of their accidental loss or damage, pass to the Entrepreneur.

10.3. Apart from the rules established separately in this part, the provisions regarding Product Complaints for Consumers apply accordingly.

FINAL PROVISIONS

11. Personal Data

11.1. The administrator of the personal data of Customers is the Seller.

11.2. The Customer's personal data is processed by the Seller to the extent necessary for the order fulfillment and the provision of services electronically, i.e., for establishing, shaping the content of, changing, or terminating the legal relationship connecting the Customer with the Seller.

11.3. A Customer ordering in the Shop should read the content of these Terms and Conditions. During Order placement, the Customer will be asked to accept the provisions of these Terms and Conditions and the Privacy Policy via the check-box functionality provided.

11.4. The Seller ensures that the Customers' personal data is properly secured, and the Order and Registration Forms used to transmit this information are protected by the SSL security protocol, as a result of which the data transmission process is encrypted.

11.5. When processing personal data, the Seller protects the Customers' personal data against acquisition and modification by unauthorized persons.

11.6. Customers have the right to access their personal data and the right to correct it.

11.7. Detailed regulations regarding personal data are available in the Privacy Policy.

12. Copyright and Know-how

12.1. The formula of Products available in the Online Shop constitutes the Seller's trade secret and is protected by law.

12.2. Any attempts to recreate the formula of Products, including their composition, proportions, and production method, will be considered an act of unfair competition. In the event of a violation of the provisions of this paragraph, the Seller has the right to pursue his rights in court, including demanding to cease violations, remove the effects of violations, compensation on general principles, and the issuance of unlawfully obtained benefits.

12.3. The graphic design, photos, content, and descriptions of Products presented on the Online Shop website are the property of the Seller and may not be modified, copied, and distributed without the Seller's consent.

13. Miscellaneous Provisions

13.1. Agreements concluded through the Online Shop - if allowed by local consumer regulations - are concluded in accordance with Polish law to the widest possible extent. However, consumers from other EU countries retain the protection resulting from the provisions of their country of residence.

13.2. The content of the Terms and Conditions was first drawn up in Polish and then translated into other languages. In the case of interpretation disputes, the Polish version is decisive.

13.3. Any disputes arising between the Seller and the Customer will first be resolved amicably through mutual negotiations. In the event of failure to reach a mutual agreement on disputed issues, the case will be resolved by a court of general jurisdiction in Poland.

13.4. The Seller informs the Customer about the possibility of using out-of-court methods of dealing with complaints. In the scope of Consumer claims, detailed information and procedures are available from the locally competent consumer ombudsmen, in the Trade Inspection Inspectorates, or at the address https://ec.europa.eu/consumers/odr.

13.5. The Seller reserves the right to change the provisions of these Terms and Conditions in the event of important reasons. By important reasons, the Seller understands in particular the modification/cessation or commencement of the provision of new services, the introduction of technical/technological changes, as well as the obligation to adapt the Terms and Conditions to current legal provisions.

13.6. When making changes to the Terms and Conditions, the Seller undertakes at the same time to publish a uniform text of the Terms and Conditions on the Online Shop website, indicating the date of entry into force of the changes, as well as by sending a mention of changes in content to the Customer's e-mail address.

13.7. Changes to the Terms and Conditions are binding for both the Seller and the Customer from the moment of publishing the changes on the Online Shop website. Changes to the Terms and Conditions will not in any way violate the rights of Customers using the Online Shop before the date of entry into force of the changes, in particular, they will not affect orders submitted and/or executed. Orders accepted for execution are governed by the Terms and Conditions current at the time of order placement.

13.8. Formulations and descriptions used to define individual functionalities of the Seller's Online Shop used in these Terms and Conditions, including in particular the names and descriptions of buttons, pictograms, and icons, may be changed to equivalent ones. Making such a change does not constitute a change to these Terms and Conditions.

13.9. The content of these Terms and Conditions is available on the Online Shop website. The Terms and Conditions can be fixed, obtained, and reproduced at any time by printing it, saving it on an appropriate medium, or downloading it in PDF format and saving it in the computer's memory from the website.

13.10. The current version of the Terms and Conditions was published on May 12, 2024.

VAT INFORMATION

14.1. The Seller is registered for VAT in Poland (Tax ID: PL7252316522) and applies the EU distance selling regulations in accordance with the EU VAT Directive.

14.2. For sales to customers located in other EU Member States, the Seller applies the Polish VAT rate, as long as the threshold for cross-border sales to EU consumers does not exceed €10,000 per calendar year. This is in accordance with the EU "small business" VAT rules that allow microenterprises to apply their home country's VAT rate for cross-border sales below this threshold.

14.3. All prices displayed on the website include VAT at the applicable rate according to the Polish tax regulations. The VAT rate applied will be clearly indicated on the invoice.

14.4. If the annual cross-border sales exceed the €10,000 threshold, the Seller will be required to register for VAT in the customer's Member State or use the One Stop Shop (OSS) system, and the VAT rates of the customer's country of residence may apply. The Seller will inform customers of any such changes.

14.5. For business customers (B2B) from other EU Member States with a valid VAT number, the reverse charge mechanism may apply, where the business customer accounts for VAT in their own country. In such cases, please provide your valid EU VAT number when placing your order.

14.6. The invoice for your purchase will clearly state the VAT amount applied, the applicable VAT rate, and will comply with the Polish and EU tax regulations.

14.7. For detailed information about the VAT treatment of your specific purchase or for VAT-related queries, please contact us at help@ollywell.com.

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